Frequently Asked Questions (FAQ)

At Willow, we understand that purchasing new or replacement uPVC double glazed windows, uPVC doors or installing a conservatory or orangery can be a quite a significant investment that requires careful deliberation. Because we believe that it’s important to look out for our customers and to ensure that they have all the necessary information available to make an informed purchase, we’ve compiled a list of frequently asked questions about our range of products.

Here you can find an answer to any query you may have about our range of uPVC double glazed windows, uPVC doors, conservatories and orangeries. So if you’re thinking about investing in any of our products, but perhaps have one or two niggling doubts that need addressing, you can be absolutely sure that you have enough information available to know that you’re making the right decision.

Window FAQs

What are Signature windows?
The Signature brand is Europe’s most advanced window system, offering top quality A-rated windows in a wide array of styles to suit any property. All at some of the best value available.

What are the benefits of installing Signature windows?
Signature A-rated windows offer excellent Energy-Efficiency to save your home money on energy bills as well as enhanced security so it can remain perfectly secure while doing so. They also look great!

Why use uPVC frames for Signature Windows?
The vast majority of modern windows feature uPVC frames. uPVC is low cost, extremely easy to maintain, has a long lifespan and, on top of that, can also be recycled.

Are Signature uPVC windows only available in white?
No. Willow windows offer a wide range of Signature uPVC frames that can be installed in a variety of colours including the very popular white or even a wood print finish!

Can I have styled Glass in my Signature uPVC windows?
Yes you can! Willow windows offer a glazing service that’s second to none. We supply a huge range of different glazing styles and designs to match your Signature windows.

Are there any special regulations required to install Signature windows?
This depends on the type of window being installed. Planning permission is not normally required if your new windows are of a similar design to those used in the construction of your home but it may be a requirement in other cases.
Willow windows installers will guide you through any regulation procedures that you may need to adhere to.
All of our installers are experienced professionals who will guide you through the complete process.

What guarantee do I receive with my new windows?
Willow windows offer a Ten year guarantee on all of our installations.

How long will it take to install my new windows?
This will vary on the amount of windows that need to be installed as well as the type. We do our best to ensure that there is minimum disruption caused during installation and that there is no mess left over after completion.

Conservatory FAQs

What is a Signature Conservatory?
The Signature brand is one of the leading suppliers of high quality Conservatories and Orangeries. We supply conservatories in a wide range of styles including Bespoke conservatories, Victorian conservatories, Edwardian conservatories, Lean-to conservatories, Gable conservatories and Orangeries.

What are the benefits of installing a Signature conservatory?
A Signature conservatory can greatly improve your living space, giving you extra room that you can use in any way you like as well as adding to the property value of your home. All Signature conservatories and orangeries feature double-glazing as standard as well as enhanced security features.

What are Signature conservatories made from?
All of our conservatories are made from uPVC. This is a modern material that is incredibly robust for its weight and cost in addition to being very easy to maintain. Our orangeries are mostly made from bricks and mortar due to the nature of their design but feature glass roofs.

Are uPVC conservatories only available in white?
No. Although white is the most popular colour available, we supply conservatories in a wide range of colours, including wood-effect, so you can be sure to find something you like. Our orangeries are supplied with bricks to match those of your house.

What guarantee will I receive with my conservatory?
Willow window’s offers a 10-year guarantee with all of our conservatories.

How long will it take to install my conservatory or orangery?
This depends on the size of the project as well as the type of conservatory being installed. Obviously; the larger the conservatory, the longer installation will likely take.

Are there any special regulatory requirements regarding my new conservatory?
Conservatories are generally regarded as an extension to your home and, as such, will likely require planning permission before work can proceed. Any regulations will be dealt with by our skilled conservatory experts that will evaluate your property and needs.

How long does a Signature conservatory last for?
Virtually forever! A conservatory is a permanent addition to your home; providing that your new conservatory is properly maintained it should never need replacing.

Door FAQs

What are Signature Doors?
The Signature brand is amongst the leading suppliers of top-quality doors in the South East. We provide a wide range of doors including composite doors; French doors, aluminium doors, uPVC doors, and Bi-folding doors.

What benefits are there from installing Signature Doors?
All Signature brand doors feature advanced security and are thoroughly tested to BSI standards to withstand the harshest environments and prevent the more persistent intruder from gaining access to your home. They look pretty great too!

What are Signature Doors made from?
Most of our doors are made from uPVC, which is a modern material perfectly suited to home improvement. uPVC provides excellent thermal efficiency, is incredibly easy to maintain and is low-cost to boot. We also supply doors made from Aluminium and Composite materials.

Are uPVC and Composite Doors only available in white?
No, our uPVC and Composite doors are available in a whole range of colours and styles, so you can be sure to find a colour that you love.

Can I have styled Glass in my Signature doors?
Yes you can! Willow windows supply over 40 styles of decorative glazing options for our full range of Signature doors. Although some look just great with transparent glass too.

Are there any special regulations needed for Signature doors?
The majority of door styles will not need any special regulations; however, our highly qualified installers will guide you through the complete installation process including advising you on any rules and regulations that you may need to adhere to.

How long will it take to install my new doors?
The installation times of all our doors will vary on the type of door, size of the project and the pre-installation work that needs to be carried out, however we aim to complete all of our installations within the working day. In some cases; our trained surveyors may need to visit your property beforehand in order to give you an estimate.

Will you dispose of my old doors for me?
Yes, we will be more than happy to dispose of your old doors for you after installation of your new doors is completed.

If you require any further technical assistance in regards to your requirements or just have a question, please contact our sales team on: 01245 363060 or by using our customised web enquiry form.